Your Tenancy, All in One Place

Loyal Keeper Group uses PropertyMe as the main online platform for managing your tenancy.

We strongly recommend activating your PropertyMe access as soon as your tenancy begins and keeping the PropertyMe app available on your phone.

Through PropertyMe, you can conveniently access important tenancy information, submit maintenance requests and keep track of matters relating to your property.

What Can I Use PropertyMe For?

You can use PropertyMe to:

• View important tenancy information

• Check your rent and payment information

• Access tenancy documents

• View notices and inspection information

• Submit non-urgent maintenance requests

• Upload photographs relating to maintenance

• Track the progress of maintenance requests

• Keep tenancy-related communication together in one place

Getting Started

Step 1 — Activate Your Access

PropertyMe access is linked to the email address registered with your tenancy.

Follow the PropertyMe email invitation or account activation instructions sent to your registered email address.

If you cannot locate the email, please check your junk or spam folder.

Step 2 — Download the PropertyMe App

For the easiest access, we recommend using the PropertyMe mobile app.

You can also access PropertyMe through a web browser.

Open PropertyMe Tenant Access

Step 3 — Confirm Your Property

Once logged in, check that the correct rental property is showing against your account.

If your property does not appear, or you believe your tenancy information is incorrect, please contact our Property Management Team.

Reporting Maintenance Through PropertyMe

For all non-urgent repairs and maintenance, PropertyMe should be your first point of contact.

When submitting a maintenance request, please provide as much useful information as possible.

Please include:

1. A clear description

Tell us exactly what is happening.

For example:

✔ “The hot water system is leaking from the bottom of the unit.”

rather than:

✘ “Hot water broken.”

The more information we receive, the easier it is for our team to assess the issue and arrange the appropriate next step.

2. Clear photographs or video

Where possible, include:

• A photograph showing the issue

• A wider photograph showing the surrounding area

• Any visible damage

• Appliance make and model information

• The appliance compliance plate or model number where applicable

3. Access information

If attendance by a tradesperson may be required, please include any relevant information about suitable access arrangements.

Track Your Maintenance Request

Once a maintenance request has been submitted, please continue to monitor PropertyMe for updates.

Depending on the nature of the issue, the request may need to be:

• Reviewed by our Property Management Team

• Referred to the property owner for instructions

• Assigned to a tradesperson

• Scheduled for attendance

• Followed up after inspection or repair

Some repairs can be arranged quickly, while others may require further assessment, quotations, parts or owner instructions.

Please avoid submitting the same issue repeatedly unless there is important new information or the situation has changed.

Important — Emergency Repairs

Do not rely only on a PropertyMe maintenance request for a genuine emergency.

If you are experiencing an emergency repair or an urgent issue affecting the safety or security of the property, please contact:

1300 880 824

Our urgent reporting number is available 24 hours a day, 7 days a week.

Examples may include serious water leaks, dangerous electrical faults, gas leaks or a security issue that leaves the property unsafe.

Emergency Repairs – What to Do

Before Calling the Office

For routine tenancy matters, we recommend checking PropertyMe first.

Many commonly requested items may already be available there, including tenancy information, documents, payment information and maintenance updates.

Using PropertyMe also helps keep your tenancy information and requests properly recorded in one place.

Please Do Not Use Personal Staff Contact Details

For tenancy matters, please communicate through:

PropertyMe
1300 880 824
info@loyalkeeper.com.au

Please avoid sending tenancy or maintenance matters to individual staff members' personal mobile numbers or private messaging accounts.

Using our central communication channels allows the available member of our Property Management Team to assist you and helps ensure your request is properly recorded.

Having Trouble Accessing PropertyMe?

If you cannot log in, cannot see your property, or believe your tenancy information is incorrect, please contact:

Property Management Team
Loyal Keeper Group

Phone: 1300 880 824
Email: info@loyalkeeper.com.au

When contacting us about PropertyMe access, please include:

• Your full name

• Your rental property address

• The email address you are using for PropertyMe

• A brief description or screenshot of the issue

We will assist you with the next step.