Privacy Policy

Loyal Keeper Group Pty Ltd

Last Updated: 26 April 2026

1. Introduction

Loyal Keeper Group (“we”, “us”, “our”) is committed to protecting your privacy and handling your Personal Information in a professional, transparent, and secure manner.

This Privacy Policy outlines how we collect, use, disclose, and protect your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services, submitting an enquiry, or providing your Personal Information to us, you consent to the handling of your information in accordance with this Policy.

2. What is Personal Information

Personal Information is information or an opinion that identifies an individual. This may include:

• Name
• Address
• Email and phone number
• Date of birth
• Identification documents (e.g. driver licence, passport)
• Financial or employment information
• Property ownership or transaction details
• Tenancy history and references

3. What Information We Collect

We collect Personal Information necessary to provide real estate and property management services, including

• Buyer, seller, landlord and tenant details
• Identification and verification documents
• Financial and employment information (for tenancy or compliance purposes)
• Property-related information
• Communication records (calls, emails, messages)
• Information collected during inspections, open homes, and appraisals

4. How We Collect Your Information

We collect Personal Information in a number of ways, including:

• Directly from you (in person, phone, email, or online forms)
• Through our website and enquiry forms
• Through our CRM and property management systems
• At open homes, inspections, and auctions
• Through phone systems and communication tools (including AI-assisted services)
• From third parties such as solicitors, conveyancers, referring agents, marketing platforms (e.g. realestate.com.au, Domain), and government authorities

5. Why We Collect Your Information

We collect and use your Personal Information for purposes including:

• Providing real estate sales and property management services
• Facilitating property transactions (buying, selling, leasing)
• Processing tenancy applications and agreements
• Communicating with you and other parties involved
• Marketing properties and our services
• Managing trust funds, payments, and financial transactions
• Complying with legal and regulatory obligations

We may also use your information for related purposes that you would reasonably expect.

6. Direct Marketing

We may contact you via email, SMS, or phone to provide:

• Property opportunities
• Market updates
• Service-related information

You may opt out at any time by:

• Clicking “unsubscribe”
• Contacting us in writing

7. Disclosure of Personal Information

We may disclose your Personal Information where necessary to:

• Buyers, sellers, landlords, and tenants involved in a transaction
• Solicitors, conveyancers, and legal representatives
• Tradespeople and contractors
• Marketing and advertising platforms
• Technology and system providers (CRM, cloud services)
• Financial institutions and trust account systems
• Government authorities or regulators where required

We only disclose information necessary to perform our services or comply with legal obligations.

8. Overseas Disclosure

Some of our systems and service providers may store or process data overseas.

By providing your Personal Information, you acknowledge and consent to your data being transferred to and stored outside Australia where required.

9. Sensitive Information

We will only collect Sensitive Information:

• With your consent; or
• Where required or authorised by law

10. Data Security

We take reasonable steps to protect your Personal Information, including:

• Secure CRM and property management systems
• Restricted staff access
• Internal procedures and audit trails
• Secure communication and storage platforms

While we take all reasonable precautions, no system can be guaranteed completely secure.

11. Data Retention

We retain Personal Information only as long as required, including:

• Real estate and property management records: minimum 7 years
• Identity verification records (where required): minimum 7 years

We will securely destroy or de-identify information when no longer required.

12. Access and Correction

You may request access to or correction of your Personal Information by contacting us in writing.

We may require identification before releasing information.

13. Data Breaches

If a data breach occurs that is likely to result in serious harm, we will:

• Investigate and contain the issue
• Notify affected individuals
• Comply with the Notifiable Data Breaches scheme

14. Legal Compliance (Including AML/CTF)

We may collect and verify your identity and other information to comply with legal obligations, including:

• Real estate regulatory requirements
• Anti-Money Laundering and Counter-Terrorism Financing obligations

Information collected for compliance purposes will only be used as required by law.

15. Website and Cookies

Our website may use cookies and analytics tools to improve user experience and support marketing.

You may disable cookies in your browser settings.

16. Updates to This Policy

This Policy may be updated from time to time. The latest version will always be available on our website.

17. Contact Us

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

PO BOX 3141 BROWNS PLAINS QLD 4118

info@loyalkeeper.com.au

1300 880 824

18. Disclaimer

This Privacy Policy is provided for general information purposes and does not constitute legal advice. We recommend obtaining independent legal advice where necessary.