Rent, Payments & Rental Bond

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Rent, Payments & Rental Bond

Keeping Your Tenancy Payments on Track

Paying rent correctly and on time is an important part of your tenancy.

Your General Tenancy Agreement sets out:

  • Your weekly rent

  • When rent is due

  • The approved payment methods

  • Your rental bond

  • Other payment arrangements that apply to your tenancy

Please refer to your signed tenancy agreement for the specific details relating to your property.

Paying Your Rent

Rent must be paid in accordance with your tenancy agreement.

Please ensure:

  • The correct amount is paid

  • Payment is made by an approved payment method

  • Any required payment reference is entered correctly

  • Sufficient time is allowed for your payment arrangements

  • Your rent remains paid up to the required date

Where practical, setting up a regular scheduled payment can help reduce the risk of accidentally missing a rent payment.

Electronic Payments

For electronic rent payments, Queensland tenancy rules generally treat the rent as paid on the day the payment leaves the tenant's account, provided the tenant does not take action to stop or delay the payment.

Please keep your own banking or payment records in case payment verification is ever required.

Rent Payment Methods

Queensland tenancy legislation requires tenants to be offered at least two ways to pay rent.

At least one option must:

  • Be reasonably accessible to the tenant; and

  • Not involve more than reasonable transactional costs in addition to ordinary bank transaction fees.

Any applicable payment costs and required disclosures will be provided as part of the tenancy commencement process.

Please use one of the approved payment methods provided for your tenancy.

If you need assistance with a payment method, contact our Property Management Team before your rent becomes overdue.

Check Your Rent Information

Your PropertyMe Tenant Access may allow you to view information relating to your tenancy and rent payments.

We recommend regularly checking your tenancy information and contacting us promptly if you believe there is a discrepancy.

LKG PropertyMe Tenant Portal Guide

If you believe a payment has been made but is not showing correctly, please provide:

  • Your name

  • Property address

  • Payment date

  • Payment amount

  • Payment reference

  • Proof of payment where available

This will help our team investigate the payment efficiently.

Rent in Advance

Rent in advance means rent paid before the period it covers.

At the beginning of a tenancy, the maximum rent in advance that can be requested depends on the type of agreement.

For a fixed-term general tenancy, a maximum of 1 month rent in advance may be requested.

For a periodic general tenancy, a maximum of 2 weeks rent in advance may be requested.

Rent in advance is not an additional fee or deposit.

As you live in the property, the rent paid in advance is progressively used to cover your tenancy.

You must continue making rent payments when required so that your rent does not fall into arrears.

If Your Rent Is Late

If the full rent has not been paid by the date it is due, the tenancy begins to fall into arrears.

For a general tenancy, when rent becomes 7 days or more in arrears, the property manager or owner may issue a:

Form 11 – Notice to Remedy Breach

The Form 11 provides 7 days to remedy the rent arrears.

During this period, normal rent may continue to become due in addition to the amount already outstanding.

Paying only the original arrears without keeping up with newly due rent may mean that the tenancy remains behind.

If You Think You May Have Difficulty Paying Rent

Please contact our Property Management Team as early as possible.

Contacting us does not remove your obligation to pay rent, but early communication allows us to understand the situation and ensure that payment records and correspondence are clear.

Please do not wait until formal breach action has commenced before contacting us if you are aware there may be a payment problem.

Rent and Other Charges Are Separate

Rent payments must be applied to rent.

Rent should not be deliberately reduced, withheld or redirected to cover matters such as:

  • Repairs

  • Maintenance

  • Damage

  • Cleaning

  • Reimbursements

  • Other tenancy expenses

If you believe money is owed to you or you dispute another tenancy charge, please contact our Property Management Team separately.

Do not deduct the disputed amount from your rent unless there is a lawful agreement or authority allowing you to do so.

Your Rental Bond

A rental bond is a security deposit paid at the beginning of a tenancy.

For a general tenancy in Queensland, the maximum rental bond is currently equivalent to:

4 weeks' rent

This maximum applies regardless of the weekly rent amount.

Where Is My Bond Held?

Rental bonds are lodged with the Residential Tenancies Authority (RTA).

Where Loyal Keeper Group receives your rental bond for lodgement, it will be lodged with the RTA within the legally required timeframe.

Once lodged, the RTA holds the bond during the tenancy.

Your rental bond is not treated as rent and cannot simply be used as your final weeks of rent.

Bond Lodgement Confirmation

The RTA will issue confirmation relating to the bond lodgement.

Please check that the details recorded by the RTA are correct, including:

  • Tenant or bond contributor names

  • Rental property address

  • Bond amount

  • Contact information

Keep your bond confirmation and bond number with your tenancy records.

If you believe there is an error in the bond information, notify us promptly.

Changes to the Bond During a Tenancy

In some circumstances, the rental bond may need to be updated during the tenancy.

For example, where rent is lawfully increased, an increase to the bond may also be permitted subject to Queensland tenancy legislation.

Any bond adjustment must continue to comply with the maximum bond rules and applicable notice requirements.

If a bond adjustment applies to your tenancy, Loyal Keeper Group will provide the relevant information separately.

Your Bond at the End of the Tenancy

At the end of the tenancy, the condition of the property and any outstanding tenancy matters will be reviewed before the bond is finalised.

Relevant matters may include:

  • Unpaid rent

  • Outstanding eligible tenancy charges

  • Cleaning

  • Damage beyond fair wear and tear

  • Missing keys, remotes or inclusions

  • Other amounts lawfully payable under the tenancy

Your Entry Condition Report, supporting commencement photographs and the condition of the property at the end of the tenancy are important evidence when assessing the final condition.

Entry Condition Report – Form 1a Guide

Fair wear and tear is taken into account when assessing the condition of the property.

A rental bond is not automatically a payment to the property owner or property manager. Any bond claim must follow the applicable RTA bond refund process.

Keep Your Records

We recommend keeping copies of:

  • Your General Tenancy Agreement

  • Rent payment records

  • PropertyMe payment information

  • Rental bond confirmation

  • Entry Condition Report

  • Important tenancy correspondence

These records can assist if a payment or bond question arises later.

Need Help With a Payment?

If you have a question regarding:

  • Your rent

  • A payment

  • Your paid-to date

  • A rental bond

  • A payment record

  • A possible payment discrepancy

please contact:

Loyal Keeper Group Property Management Team

Phone: 1300 880 824
Email: info@loyalkeeper.com.au

For access to tenancy information:

LKG PropertyMe Tenant Portal Guide

Official RTA Information

For current Queensland Government information regarding rent and rental bonds:

RTA – Rent Payments

RTA – Rental Bond