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Tenant Resource Hub
Tenant Resource Hub - Everything you need during your tenancy, in one place.
Welcome to the Loyal Keeper Group Tenant Resource Hub.
Use this page whenever you need to access PropertyMe, report maintenance, check what to do in an emergency or find important information about your tenancy.
We recommend bookmarking this page for easy access throughout your tenancy.
Quick Access
PropertyMe Tenant Access
Access your tenancy information, documents, payment information and maintenance requests.
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Report Maintenance
For all non-urgent repairs and maintenance, please submit your request through PropertyMe.
Include a clear description, photographs and appliance details where relevant.
[🔧 Report Maintenance Through PropertyMe↗]
🚨 Emergency Repairs
For a genuine emergency repair or an urgent issue affecting the safety or security of the property:
1300 880 824
24/7 Urgent Reporting
If there is an immediate threat to life, serious injury or fire, call 000 first.
[🚨 Emergency Repairs – What to Do →]
Starting Your Tenancy
Entry Condition Report – Form 1a
Your Entry Condition Report is an important record of the condition of the property when your tenancy begins.
Review it carefully, add any comments or supporting photographs where required and return it within the applicable timeframe.
[ 📋 Entry Condition Report – Form 1a Guide →]
Managing Your Tenancy
Rent, Payments & Rental Bond
Information about rent payments, rent in advance, payment records, rent arrears and your rental bond.
[💳 Rent, Payments & Rental Bond → ]
Inspections, Entry Notices & Access
Understand routine inspections, Form 9 Entry Notices, access for repairs and other circumstances where authorised entry may be required.
[🏠 Inspections, Entry Notices & Access →]
Repairs & Troubleshooting
Not sure who may be responsible for a repair or whether there is something simple you should check first?
Use our maintenance and troubleshooting guide.
[🛠Maintenance Responsibility & Troubleshooting Guide → ]
Living at the Property
For information you may need from time to time during your tenancy:
Smoke Alarms & Property Safety
Smoke alarm responsibilities, safety concerns and minimum housing standards.
[🔥 Smoke Alarms & Property Safety → ]
Pets, Fixtures & Property Changes
Requesting a pet, installing fixtures or making changes to the property.
[ 🐾 Pets, Fixtures & Changes to the Property → ]
Keys, Locks & Security
Keys, remotes, lockouts, changing locks and property security.
[ 🔑 Keys, Locks, Security & Access Devices → ]
Property Care
Cleaning, gardens, outdoor areas, mould, pests and general property care.
[ 🌿 Property Care, Cleaning, Gardens & Outdoor Areas → ]
Need Help?
For general tenancy enquiries:
Loyal Keeper Group Property Management Team
1300 880 824
info@loyalkeeper.com.au
Office Hours
Monday – Friday
9:00 AM – 5:00 PM
For genuine emergency repairs and urgent property safety or security matters:
1300 880 824 – 24/7 Urgent Reporting